Shipping Policies

Mobile Fidelity Sound Lab currently uses FedEx/FedEx Smart Post exclusively as its shipping partner.

Shipping Schedules

Typically, successfully processed domestic orders are shipped within 1-2 business days from the time of processing. International orders are typically shipped in 2-4 business days from time of processing.

Notes On Express Shipping

Mobile Fidelity Sound Lab and FedEx offer express shipping for domestic customers in the form of 3-day, 2-day and next-day shipments. Only next-day air shipments are guaranteed to be processed and shipped the same business day if the order is placed before 3:00 CST.

Attention Mobile Fidelity Sound Lab customers in Alaska, Hawaii, Puerto Rico and Guam. MoFi Flat Rate Shipping is NOT available to these areas. Please choose the FedEx service you would like your package shipped by. You can choose your FedEx delivery method by selecting the desired service from the "Choose Shipping Provider" drop-down below. If you submit your order using MoFi Flat Rate Shipping, we will automatically adjust your shipping method to FedEx Ground and charge your credit card the lowest rate possible.

Some Notes About International Orders

  1. International shipping rates are determined by weight, box size, destination, and value. If the website is not capable of giving you a shipping quote for an order, then you will be emailed the shipping charge for your approval before we ship your package. If you do not approve the shipping charge, then you have the option to cancel the order.
  2. It is unlawful for Mobile Fidelity Sound Lab to understate the declared value of any international order. All orders will be sent at full value.
  3. Mobile Fidelity Sound Lab is not responsible for any taxes, duties, VAT, or customs fees associated with importing your package. Please consult your country’s import regulations.
  4. As soon as the order is shipped, you will receive an email from FedEx containing a tracking number for your shipment. Included in the shipping price is normal brokerage (the process of moving the package through customs). FedEx will broker the package unless the receiver arranges for another broker. FedEx will prepay any and all duties, VAT, and customs fees that are related to the particular merchandise contained in the package. FedEx will charge a Disbursement Fee for prepaying the fees that are due as the package enters the destination country. The Disbursement Fee can be avoided by contacting the local FedEx office and arranging for prepayment of all duties, taxes, VAT, and customs fees before the package is shipped.

Customers who refuse or abandon shipments will be charged all fees that Mobile fidelity has incurred to retrieve your package.

Charges on Preorders and Backorders

Please note, at the time of checkout, preorders and backorder amounts are authorized and captured in full. Backorders will process and ship as soon as they arrive from the manufacturer. Preorders will process and ship upon their release date or when we receive stock.

Products With Limited Availability

For select Mobile Fidelity titles, there is a limit on the number of copies that can be purchased per household. Please place only one order. Due to the incredible demand for these titles, MoFi will strictly enforce this limit. If a customer places more than one order for such titles, MoFi will cancel the order(s) and issue the appropriate refund(s). This policy is enforced in a spirit of fairness because these titles tend to sell out quickly. Thanks for your support.