Privacy/Security/Fraud Prevention Policies
Thank You for Being a Mobile Fidelity Sound Lab Customer
Information We Automatically Collect
You may adjust your browser settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the site.
Even without a cookie, you can still utilize all benefits and most of the features of mofi.com (including making a purchase), but we will not be able to recognize you as a registered user unless you log in to the site. Our system may not respond to Do Not Track requests or headers from some or all browsers. We may use certain third parties to provide you with more relevant online advertising based on your activities on our site. For certain service providers, such as social media platforms, and on your mobile device, you can adjust your privacy and advertising settings to limit your tracking for advertising or control whether you receive more relevant advertising.
Information You Provide to Us
We only collect certain information from you when you provide it to us, such as when you register, place an order, or contact us. The information we collect from you may include your name, mailing address, daytime telephone number, mobile phone number, email address, account user name and password, and payment information. If you use a third-party login to register or otherwise link to us, we may receive certain information about you from the third party (such as Facebook, for example) based on your registration and privacy settings on that third-party service.
Information Collected from Other Sources
We may obtain information about you from other sources, including social networks that you use to connect with us. This information may include name, user name, demographic information, updated address or contact information, interests, and publicly-observed data, such as from social media and online activity. We may also combine the information we receive from and about you, including the information you provide to us on the website, information we receive from third parties, information we automatically collect (as explained above), and information provided or collected offline when you order directly from our location.
We encourage you to register when purchasing on our site. However, registration is not required. Our site registration requires users to provide contact information (such as name, mailing address, daytime telephone number, mobile phone number, email address, log-in name, and password). Registration helps us to provide you with a quick and simple checkout experience. The customer contact information you provide will be used to contact you concerning the status of an order, answer your questions, and, unless you choose to opt-out, to send you communications about upcoming sales, contests, promotions, and product information. You acknowledge and agree that you are responsible for maintaining the confidentiality of your registration information and password. You are responsible for all use of mofi.com under your registered account.
We may use the information we collect from and about you for the following purposes:
- To provide you with a quick and simple checkout experience.
- To process your orders, contact you concerning the status of an order, answer any of your questions, or otherwise contact and communicate with you.
- To provide you with customized content, targeted offers, and advertising on mofi.com, other websites, or via text message, and to contact you about upcoming Mobile Fidelity Sound Lab sales, promotions, and product information.
- To allow you to participate in promotions.
- To help us learn more about our website to improve your purchasing experience and our business.
- To address problems with mofi.com, and to protect the security of our website and our business.
- To contact you about upcoming promotions and otherwise as described to you at the point of collection.
We may disclose the information we collect from and about you as follows:
- To our service providers, if the disclosure will enable them to perform a business, professional, or technical support function for us.
- For payment processing and authorization, fraud protection and credit risk reduction, website evaluation and data analysis, and distributing marketing and promotional material.
- To comply with the law, to respond to governmental inquiries or requests, to enforce our policies, or to protect our or others' rights, property, or safety.
- Otherwise, with your consent.
We may share aggregate, non-personally identifiable information about mofi.com users with third parties.
Updating Your Information
Please note that, at all times, you are responsible for updating the personal information you provide to us. If you have registered with us, you may update your personal information through your registered account on mofi.com at any time. If you elect to delete some or all of your personal information, keep in mind that we may retain transactional data in accordance with various laws, regulations, and our company's retention policy. Please read further in the policy for more detail in regards to opting out.
Changes to Our Privacy Statement
We may amend this Privacy Statement at any time. If we make any changes in the way we collect, use, and/or share your personal information, we will notify you by sending you an email at the last email address that you provided us, and/or by posting notice of the changes on mofi.com.
Option to Opt-Out and Disclosure
You also have the right to access your personal data, provide to you the manner in which it is collected, where it is stored, and the usage of said personal data (listed above). At all times, you have the option of "opting out." By this, you may request at any time to have all of your data removed from all collection points (regardless of the length of time in which we collected and used this data), and you will receive confirmation that it has been completed. Please note that any subsequent transaction will involve obtaining and storing personal data.
If you choose to opt-out of the email database (by either unsubscribing on mofi.com, through our customer contact center (800-449-8333), or by using the unsubscribe link found within emails), you may continue to receive non-marketing email messages from us, including, but not limited to, information pertaining to your order in a purely transactional capacity.
Security of Information
Our website uses industry-standard Secure Socket Layer (SSL) technology to provide encryption of personal information such as your name, address, and credit card details. In this way, information passed between your computer and our website cannot be read in the unlikely event of someone intercepting it. All credit and debit card transactions are secure. We will only accept orders using Secure Socket Layer technology. This means you cannot inadvertently reveal personal information by using an unsecured connection. In order for SSL security to work, you must use an SSL-enabled browser.
Please note that email encryption is not always secure, so please use our website for placing your order. If you still have reservations, you can call to place your order at 800-449-8333.
We do not show your credit card details on any paperwork. To prevent fraudulent or unauthorized use of credit cards for first-time buyers, we insist that your first order is delivered directly to the card holder's registered address. Additionally, we randomly select orders for authorization checks prior to processing.
In the event of a data breach where your personal information is at risk, we are obligated to notify you, the consumer, as to the extent of the data breach, and what steps are being undertaken to resolve the issue. By law, if your personal data is compromised, we will notify you within 72 hours upon learning of the security incident.
Links to Other Websites
mofi.com contains links to other sites that may have privacy policies that differ from our own. We are not responsible for the privacy practices or content of such other websites or apps. Accordingly, we recommend that you review the Privacy Statement posted on any website or app that you access through mofi.com. The terms and conditions herein do not apply to any such linked websites or apps. Mobile Fidelity Sound Lab does not endorse any linked websites or apps, or the information, materials, products, or services contained in or accessible through such linked websites or apps. Mobile Fidelity Sound Lab disclaims all warranties, express or implied, with respect to the information, materials, products, and services that are contained in or accessible through linked websites or apps, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose or non-infringement.
You acknowledge and agree that Mobile Fidelity Sound Lab is not responsible for the content, accuracy, legality, decency, copyright compliance, privacy practices, security, or any other aspects of any such linked websites or apps, and that the access or use of any such linked websites or apps is solely at your own risk, and you hereby waive any and all claims against Mobile Fidelity Sound Lab with respect to usage of these third-party applications and or websites.
Online Policy Only
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.